Slow speed may be caused by multiple people using your Wi-Fi connection. Use the following steps to see who is connected to your modem:
 
Belong Sagemcom modem

• Open an internet browser and type 10.0.0.138 in the address bar
• When prompted enter the username and password on the back of your modem
• Click on “Device Info” then “DHCP” and you will be shown a list of the devices connected to your home network
• If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password.

Belong Technicolor modem

• Open an internet browser and type 10.0.0.138 in the address bar
• Click on ‘Local network’ and you will be shown a list of the devices connected to your home network
• If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password 

Belong DWA0122 modem

First, make sure you’re connected via Wi-Fi or Ethernet and then follow the steps below: 

1. On your device, open an internet browser and type 10.0.0.138 into the address bar
2. When prompted for the modem authentication username and password:
   • Enter the username ‘admin’
   • Enter the password ‘Belong’
   • Click 'Sign in’
3. Next, select the Advanced Menu option in the top right hand corner of the dashboard.
4. Select Devices. From there you'll be able to what devices are using your Wi-Fi
5. If you think someone unauthorised is using your Wi-Fi we recommend changing your password.

Other things that affect your internet speed
There are a number of factors relating to your in-home setup and use, which can affect how your service performs. Understanding these factors will help you get the most out of your connection.

• If you have used up all of your allowance, your connection speed will automatically be slowed. Check your data usage by signing into your account. We understand that this can happen from time to time, which is why you can change your data allowance online once a month in the ‘Manage Service’ section of your account.

• If you have a Fibre to the Building (FTTB) or Fibre to the Node (FTTN) service your speed will also be impacted by the quality of your telephone line and your distance from the nbn node.

• Downloading large files, updating software or backing up photos will impact the internet speed for everybody in your house. An easy way to check if any device is impacting speed is to disconnect each device from your home network one by one and see if there is an improvement in your speed. If you notice any improvement check what programs you have running on the device you disconnected.

• If you are still having speed issues, connect directly to the modem using an Ethernet cable or to the nbn connection box.

• Search Support for answers to common troubleshooting questions.

You can learn more about speed by reading our nbn speeds explained and Key facts: nbn services brochures.