To reset your nbn™ Connection Box:

1. First, turn off the power to your connection box by unplugging it from the wall power outlet
2. Next, remove the power cable from your connection box and wait 2 minutes.
3. Reconnect the cable and turn the power back on.
4. After about 1-2 minutes, you should see some lights:

• Power - Solid green
• Optical - Solid or flashing green
• Alarm - Solid green
• Uni-D - Off, amber, or green

To learn more about what the lights indicate, check out our article ‘What do the lights on your nbn™ Connection box mean?

If, after you’ve reset your nbn™ Connection Box, your connection still isn’t working, you might need to reset your modem.